Bugs
Review customer-reported problems alongside the available evidence. Keep an allegation distinct from a reproduced or confirmed defect.
For product teams
Keep the customer’s problem in the picture.
Bring customer-reported bugs, feature requests, and confusing experiences into one review queue. Keep the source conversation attached so support and product can work from the same problem.
From conversation to review
The request is only part of the story.
A useful report includes what the customer wanted to do, what they tried, and where the experience fell short. That context helps your team decide what deserves attention.
Suggestions
See the outcome a customer is asking for, in context. Review and edit the request before deciding where it belongs.
UX improvements
Capture confusing controls, missing explanations, and steps that customers struggle to complete.
Product preview Inbox, triage, routing, and Reports are in preview. We confirm customer storage, permissions, classification opt-in, and rollout scope before activation. Try the demo →
Your team makes the callOrganized for review.
Organized for review.
Grounded in the conversation.
The Reports preview brings bugs, suggestions, and UX improvements into the existing workspace. Opt-in AI suggests categories and triage; your team edits the report, assigns an owner, and owns the decision.
Keep the source attachedReview the customer’s goal and available conversation context.
Make the priority explicitReview handling tier and urgency, edit the summary, and distinguish reported problems from reproduced or verified defects.
Help at the point of frictionThe assistant can guide the customer through supported tasks while your team evaluates the underlying issue.
Pilot for SaaS companies with fewer than 50 employees
Regular pilot price US$1,50060 days free
Less back-and-forth. More forward.
Bring one task your customers regularly need help with. We’ll show you how Invocursor would handle it in your product, and whether it fits the pilot.
Setup included · 60 days from go-live · No automatic conversion