Help them through the task, whenever they need it.
A new staff member is learning the software. A returning administrator is picking up an unfamiliar task. Invocursor guides them through supported tasks inside your product and explains each step as they work.
From instructions to the next step
Documentation explains the process. A customer working through a form or unfamiliar setting may also need help applying those instructions to the task on their screen.
Help after the training call
Training gives customers a starting point. Later, a colleague takes over or the next setup cycle arrives. In-product guidance can cover repeated steps while your team handles questions that need a person.
“Teach me” mode
The user asks how to do a supported task. Invocursor points out the controls and explains the steps.
One step at a time
Guided mode highlights the relevant controls and explains what to do. The user works through the task and keeps control of changes.
Explain why it matters
Explain how the relevant settings work together, using the product knowledge your team has approved.
On their own schedule
Tuesday at 9pm when they finally have time. No calendar invite, no waiting for your team to be online.
New staff and returning users
Help the person doing the task now, whether they missed the original training or need a refresher.
Help the customer. Learn from the friction.
When a task needs your team, a reviewed handoff keeps useful context with the request. The team inbox and Reports previews extend that connection into human replies and product feedback.
Product preview Reports and the team inbox are in preview. We confirm availability and setup in your proposal. Try the demo →
Less back-and-forth. More forward.
Bring one task your customers regularly need help with. We’ll show you how Invocursor would handle it in your product, and whether it fits the pilot.
Setup included · 60 days from go-live · No automatic conversion