What are stuck customers costing you?
Four questions, plain English. This is an estimate built from your assumptions — useful for deciding whether this is worth a conversation, not for putting in a board deck.
Why this is only an estimate
Every input above is your guess about your own business, and the biggest one — what share of requests are repeat how-do-I questions — is the one teams are usually most wrong about. It is almost always higher than people expect.
It also leaves out the things that are harder to count and often matter more: customers who quietly give up instead of writing in, onboarding that drags for weeks, and the renewal conversation where someone says the product never did the thing it has done since March.
A pilot ends with your measured numbers instead of these assumed ones. That is the version worth quoting.
See it running on your product.
Fifteen minutes. We’ll map one of your real workflows live so you can judge it on your own product, not a demo.
Straight to a calendar. No form, no qualification call.