01. Keep the context.
The customer asks from inside your product and can share reviewed context with your team. The conversation, task, and attempted steps stay available to authorized teammates.
How it worksOne customer conversation.
One customer conversation.
A connected team behind it.
Invocursor connects the customer’s question, the team responsible for it, and the product feedback it reveals. We configure the workflow around your software, permissions, and approved routing rules.
02. Triage, route, and reply.
Review issue type, handling tier, and urgency. Apply your team’s routing rules or assign manually, share private notes, and send the answer back into the same chat.
03. Keep the learning.
The Reports preview organizes conversations into suspected bugs, suggestions, and UX improvements. Your team reviews and edits the evidence; in-product assistance can help with supported tasks along the way.
Product preview Inbox, triage, routing, and Reports are in preview. We confirm customer storage, permissions, classification opt-in, and rollout scope before activation. Try the demo →
From your product to go-liveConfigured together.
Configured together.
Reviewed before launch.
Agree the customer experience.
Map recurring issues and handoffs. Agree team membership, routing rules, data handling, customer updates, and success criteria.
Connect and verify.
Work with your technical contact to install the widget and connect authenticated access. Test supported actions and any support routes in staging.
Launch, learn, and maintain.
Your team approves launch. We maintain the agreed coverage and review customer progress and human effort against the baseline.
In-product assistance typically takes two to four weeks to set up, depending on access and complexity. Availability and timelines for preview features are agreed separately.
Built on your boundariesYour product.
Your product.
Your permissions.
Your final say.
Invocursor runs inside your web product. You approve the supported actions and knowledge. Your application retains control of access and saved changes.
Read how data is handled →Review before changesUsers review supported actions and use your product’s final Save controls.
Agree the data flowInbox records, private notes, reports, and routing history stay in customer-controlled storage. Optional AI classification sends a bounded public-message excerpt through Invocursor to OpenAI; private notes are excluded.
Keep outcomes clearManaged metrics record fixed outcomes rather than transcripts. New Reports and inbox deployments require an agreed storage and access setup.
Pilot for SaaS companies with fewer than 50 employees
Regular pilot price US$1,50060 days free
Less back-and-forth. More forward.
Bring one task your customers regularly need help with. We’ll show you how Invocursor would handle it in your product, and whether it fits the pilot.
Setup included · 60 days from go-live · No automatic conversion